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Canadian Gun Dog Supply :: FAQs

Frequently Asked Questions
 

Dog training collars - do they work?

Most pet owners need reinforcement with commands in obedience training. With the right dog training collars and the right attitude towards training your dog, this problem is easily overcome. Training collars offer one of the easiest ways to prevent your dog from unwanted behavior, and with the advancements in collar technology, they are more humane than ever.

I've found dog training collars to be very effective tools for training. Especially the most recent products gives you control of levels of stimulation and are more flexible overall.

General training of your dog shouldn't be more than 10 minutes every day, but make sure to bring some consistency into the training process. Most people who haven't had good experiences with electronic collars are usually people who have been neglecting basic training.

An Electronic dog training collar can be the ideal solution to any dog, but most certainly not to any dog owner. Electronic collars aren't harmful, however they can be used in many different ways, and although some methods may be effective, they should be considered unacceptable. Fortunately recent collars have been designed to protect the dogs against abuse from humans and minimize misuse such as over-stimulation.

Also please remember, though an ecollar is effective, it is far from the only training aid you should use. It is just one of many. It is as important to praise your dog when he when does something right as it is correcting him when he misbehaves.

Most dog owners will probably agree that dog's are individual creatures, and therefore every dog will react differently to a training device such as electronic dog training collars. But with proper research and training the chances of success are very high.

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Dog shock collars - are they humane and safe?

The electronic training collar debate is full of misconception. The truth is that a shock collar can be a very effective, safe and humane training aid IF you use it properly. When people have bad experiences with electronic collars, the foremost reason is improper use.

Some people think that the electric stimulus of a dog collar is similar to that of a small bolt of lightning. If that was true I would never ever use such a device on my dog. This reputation probably comes from the fact that the first ecollars released in the 50's were very crude. Today, the stimulus resembles the feeling that you get when someone rub their feet against the carpet and then touches you. You'd think that this compromises efficiency, but your dog will know that it means 'no', if delivered consistently.

Dog shock collars are not intended to cause pain, it is simply a way of communicating with the dog; a way of telling him that a particular behaviour is wrong.

We love talking to our customers and educating them about proper e-collar use. We also offer e-collars that offer both stimulation and vibration. Call us and we would be more than happy to explain further.

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Can you ship my items with a courier of my choice?

We normally use Canada Post exclusively. In past we have used other couriers but because most of our customers get items shipped to their homes Canada Post was the best alternative. This also keeps shipping costs down for our customers. There are several shipping preferences you can choose upon checkout and they include Canada Post Priority, Xpresspost, Expedited and Regular parcel.

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I don't see a specific product I'm looking for.

If you are looking for a specific dog product that isn't listed on our site just let us know. We have established accounts with most of the major manufacturers and can usually get new products. just send us an email and we will do whatever we can to get that item in stock.

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How can I pay?

Quite simply, anyway you like! We accept Visa, M/C, AMEX as well as Paypal and Interac Online. Money orders are also an option however the process takes much longer.


How fast will my order ship out?

In most cases, orders usually ship out next business day once payment is processed. If an item shows as "IN STOCK" it will ship next business day. If an item shows as "OUT OF STOCK" or "ON ORDER" then the item will ship once we receive inventory from our suppliers. In this case we will let you know an estimated delivery date.

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I'm unable to complete my checkout. Is there something wrong with the system?

There are many factors that may contribute to problems during checkout. Firewalls, popup blockers and browser compatibility issues are just a few. Our website and secure processing system are designed to work with various Internet browsers, however it is best viewed and navigated with internet Explorer 6 or higher. Please contact us if you experience any problems whatsoever. We are also able to take your order manually, so just call us.

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I keep trying to call your phone # and always get voicemail. How do I talk to someone?

We are a family owned home based business. You will most likely always get our voicemail but please leave a message. Most customers are surprised at how fast we return calls, sometimes as quickly as a few minutes! Our voicemail paging system will notify us anywhere we are and even if we are out and about, as long as there is cell phone coverage we would be delighted to return your call. Alternatively you can also contact us via our contact us page for just as fast service.

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Is my credit card info safe? I prefer to speak to someone and place my order over the phone.

The transaction process and all credit card information is 100% secure. We are "Hacker Safe" approved and certified as well as PCI (Payment Card Industry) compliant. Should you still wish to speak to someone and place your order manually over the phone, then just feel free to call us toll free at 1-877-486-3649. We will be more than happy to process your order manually.

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